Facebook Live / RTMPS support on Teradek products and services

Upgrading to a current Teradek encoder will ensure support of RTMPS as well as many newer protocols such as SRT.

If you have a VidiU, VidiU Mini or VidiU Pro,
please fill out this form: https://forms.gle/dQoajayWhvmUtNxGA to apply for a discount on a VidiU Go.

If you have another legacy encoder product, or have multiple VidiUs, please email the Sales Team at sales@teradek.com

For legacy devices that do not support Teradek's cloud streaming platforms, one option is using streaming servers such as castr.io, or online video platforms to convert from one protocol supported that is supported by the device (e.g. RTMP or MPEG-TS) to an RTMPS-wrapped stream that is sent by the streaming server out to the destination.

Some older products do not support RTMPS streaming directly, but can be used with Core or Sharelink:

• 1st and 2nd generation Cube encoders (serial number starting with 1xx, 2xx, and 5xx)
• 1st generation Slice encoders (serial number starting with 166)
• 1st generation T-RAX encoders (serial number starting with 107)
• Bond II (serial number starting with 118, 218)
• Bond Pro (serial number starting with 058 or 059)
• VidiU Pro (serial number starting with 219)

Sharelink : supported as of April 18, 2019

• NOTE: if you are unable to stream to manual RTMPS destinations, you can do either of the following:
  • power off the VidiU Pro / VidiU Go for at least 25 minutes, then power on and reconnect to Sharelink on the same Sharelink region. This does not require a settings change on the VidiU unit.
  • change the VidiU Pro / VidiU Go to use a different Sharelink region to broadcast immediately. You must wait at least 25 minutes before switching back to the original Sharelink region.

Core : supported as of April 18, 2019

• NOTE: this requires an update to most recent Sputnik version for Cloud-hosted and Self-hosted Sputnik servers
• if you are using On Demand Sputnik servers, you can do either of the following:
  • power off the encoder for at least 25 minutes, then power on and reconnect to the same On Demand Sputnik region. This does not require a settings change on the encoder.
  • change the encoder to use a different On Demand Sputnik region to broadcast immediately. You must wait at least 25 minutes before switching back to the original On Demand Sputnik region.

Other Streaming Services: such as castr.io

castr.io allows you to stream to 1 Facebook Channel for free.

Instructions on how to setup your Teradek device with castr.io:
https://docs.castr.io/encoder-setup/configure-teradek-with-castr-streaming-platform

If you have a supported iPhone or iPad, you can run the free Live:Air Solo app and use the legacy encoder as a stream source. For details on how to set this up, please refer to this article: https://support.teradek.com/hc/en-us/articles/217446487-Live-Air-Quickstart-with-VidiU

If you have a supported iPad, you can also run the Live:Air Action app. Live:Air Action is free to download and use but offers in-app purchases; however, there are no purchases required to allow streaming to Facebook Live from a single legacy encoder.