Facebook Live / RTMPS support on Teradek products and services

Overview

Facebook Live is moving from the standard RTMP streaming protocol to RTMPS (RTMP over a TLS/SSL connection) as of May 1st, 2019.

While many Teradek products are capable of handling the additional requirements used by RTMPS, legacy products are unable to be updated to include this capability.

If you have a legacy product, the Sales team can discuss current trade-in offers and credit available to upgrade to current Teradek encoders which can support RTMPS as well as many newer protocols which are also unable to be supported on the legacy platforms such as SRT. The Sales team can be reached at sales@teradek.com or +1 (888) 941-2111, ext. 1.

Currently Supported

• 600 series : supported as of firmware version 8.2.5
  • includes Cube 605 and Cube 655 encoder; Slice 656 encoder; Bond 657 and Bond Backpack 659
•  700 series : supported as of firmware version 8.2.5
  • includes Cube 705 and Cube 755 encoder; Slice 756 encoder; Bond 757 and Bond Backpack 759; 2nd generation T-RAX HEVC encoder card (serial number starting with 786)
• VidiU Pro : supported as of firmware version 3.1.3 
• VidiU Go : supported as of firmware version 3.1.2
• Live:Air Action : supported as of version 2.1.3
• Core : supported as of April 18, 2019
  • NOTE: this requires an update to most recent Sputnik version for Cloud-hosted and Self-hosted Sputnik servers
  • if you are using On Demand Sputnik servers, you can do either of the following:
    • power off the encoder for at least 25 minutes, then power on and reconnect to the same On Demand Sputnik region. This does not require a settings change on the encoder.
    • change the encoder to use a different On Demand Sputnik region to broadcast immediately. You must wait at least 25 minutes before switching back to the original On Demand Sputnik region.
• Sharelink : supported as of April 18, 2019
  • NOTE: if you are unable to stream to manual RTMPS destinations, you can do either of the following: 
    • power off the VidiU Pro / VidiU Go for at least 25 minutes, then power on and reconnect to Sharelink on the same Sharelink region. This does not require a settings change on the VidiU unit.
    • change the VidiU Pro / VidiU Go to use a different Sharelink region to broadcast immediately. You must wait at least 25 minutes before switching back to the original Sharelink region. 
• Sputnik : supported as of version 2.13.0

Future Support

• Live:Air Solo : upcoming release in April 2019

Not supported

Due to hardware limitations and End of Life status, the following products are unable to have RTMPS support added directly into the device firmware:

• 1st and 2nd generation Cube encoders (serial number starting with 1xx, 2xx, and 5xx) 
• 1st generation Slice encoders (serial number starting with 166)
• 1st generation T-RAX encoders (serial number starting with 107)
• Bond II (serial number starting with 118, 218)
• Bond Pro (serial number starting with 058 or 059)
• Sphere : the current Sphere app does not have RTMPS support and no updates are planned at this time; if you currently own a Sphere, please contact sales@teradek.com regarding possible app updates to include RTMPS.
• VidiU (original model from 2013, serial number starting with 245)
• VidiU Mini (serial number starting with 247)

Options for unsupported devices

Many of these legacy devices can continue to stream via cloud services like Core, as Core will have support for RTMPS.

Another option the use of streaming servers such as Wowza, or online video platforms to convert from one protocol supported that is supported by the device (e.g. RTMP or MPEG-TS) to an RTMPS-wrapped stream that is sent by the streaming server out to the destination.

Finally, the Sales team can discuss current trade-in offers and credit available to upgrade to current Teradek encoders which can support RTMPS as well as many newer protocols which are also unable to be supported on the legacy platforms such as SRT. The Sales team can be reached at sales@teradek.com or +1 (888) 941-2111, ext. 1.