Downloading a diagnostic report from the Vidiu X

Overview

Diagnostic logs are kept while a device is currently running, and the logs record a variety of information such as when a stream was started or stopped, or when changes were made to settings.

These logs are sometimes requested by the support team to see the current device configuration or to aid in diagnosing an issue that is being experienced. Although the logs may not always show the specific cause of the issue, they can give useful information.

When to capture a diagnostic report

A diagnostic log can be manually requested from the Vidiu X after an issue has occurred.

The log should ideally be captured as soon as the issue has occurred, and before the device is rebooted.

If a log is captured after the device is rebooted or powered off, the logs available may not show any prior details on the issue.

How to download the diagnostic report

1. Access the Vidiu X's Web UI with the instructions from this article.

2. Select System > Diagnostics > Generate New Report. 

3. Your web browser may prompt you to save the file, or it may automatically save this file to your default download location.

4. The diagnostic report is saved in a compressed format with a tar.gz file extension. If you wish to rename the file, do not change anything in the original file name, but you can add to the file name just before the ".tar.gz" extension as in the below examples:

5. Once the diagnostic report is ready, send it to the support team for examination. If multiple logs are being provided, indicate which log file name corresponds to a specific error or test.