Difficulty authenticating to WPA Enterprise Wi-Fi networks using PEAPv0 / EAP-MSCHAPv2

APPLIES TO:

• Bond II, Bond Pro
• all 1st, 2nd, and 3rd generation Cube models
• Slice Encoder / Decoder
• VidiU (original), VidiU Mini, VidiU Pro

FIRMWARE VERSION:

• not applicable

ISSUE:

We've had reports from customers that the certificate-based PEAPv0 / EAP-MSCHAPv2 authentication method isn't working in their setup.

The firmware on Teradek devices supports WPA Enterprise networks and should accept certificate files in PEM/DER format, but the device may have issues if the certificate requires a chain of trust to validate.

If you are having trouble using a Teradek device on this type of network, contact support at teradek.com/contact and provide the following information:

• The make / model, software version, etc. of the back-end server that is being used to perform the authentication of the clients.
• A copy of the server certificate used by other devices to successfully authenticate, and which is not working on the Teradek device.

NOTE: this information is also requested if you're not having difficulties and are able to successfully connect the Teradek device to this type of network.

FIX:

Our engineers are continuing to investigate this issue, but there is no fix available at this time.

WORKAROUND:

If your WPA Enterprise network is not working with the Teradek device, there is no on-device workaround. 

The following suggestions require external products or different types of networks:

1. a separate device (such as an Ethernet to Wi-Fi bridge) could connect to the Cube's Ethernet port and also connect wirelessly to the WPA Enterprise network
2. the Teradek device could connect to a WPA/WPA2 Personal network instead of the WPA Enterprise network