Skip to main content
Teradek Help Center home page
Submit a request
Sign in
  1. Teradek
  2. General
  3. Frequently Asked Questions

Frequently Asked Questions

Follow New articles New articles and comments

A collection of the most common information our customers request conveniently in one place.

  • Why is my Apple iOS device not compatible with a Teradek app?
  • SRT on older encoders possible?
  • Do Teradek encoders work with third party decoders?
  • Can I convert my Teradek Encoder to a Decoder?
  • Do Teradek products support Virtual Private Network (VPN) connections?
  • Do Teradek products support SNMP?
  • Do Teradek decoders work with third party encoders?
  • Do Teradek products support Key Length Value (KLV) metadata in an SDI signal?
  • FAQ : MPEG Transport Stream (MPEG-TS) license
  • Do Teradek products support HDCP sources like DVD or Blu-Ray players?
  • Do Teradek products support SCTE-35 or SCTE-104?
  • Are Teradek products ONVIF or PSIA conformant for use with NVR / VMS ?
  • Why am I limited to streaming progressive video (unable to stream interlaced)?
  • How do I get additional licenses for my Teradek encoder?
  • What Streaming Methods Does the Cube Support?
  • Audio Input/Output Questions
  • What CDNs and Streaming Video Platforms Are Supported?
  • Why am I limited to streaming 1280 x 720 resolution video (unable to stream at 1920 x 1080)?
  • Video Input/Output Questions
  • What is the username/password to log into the Cube?
  • Closed Caption (CC) support
  • What Wireless Encryption Protocols Does Cube Support?
  • How do I calculate external battery runtime with a Teradek product?
  • What Web Browsers Are Supported For Use With Teradek products?
  • Can I Connect My Cube to a Network on Both the Wired & Wireless Interfaces?
  • Why does my Cube's wireless connection seem slow and/or cause frequent break ups?
Teradek