Frequently Asked Questions
A collection of the most common information our customers request conveniently in one place.
- Why is my Apple iOS device not compatible with a Teradek app?
- Do Teradek encoders work with third party decoders?
- Can I convert my Teradek Encoder to a Decoder?
- Do Teradek products support Virtual Private Network (VPN) connections?
- Do Teradek products support SNMP?
- Do Teradek decoders work with third party encoders?
- Do Teradek products support Key Length Value (KLV) metadata in an SDI signal?
- FAQ : MPEG Transport Stream (MPEG-TS) license
- Do Teradek products support HDCP sources like DVD or Blu-Ray players?
- Do Teradek products support SCTE-35 or SCTE-104?
- Are Teradek products ONVIF or PSIA conformant for use with NVR / VMS ?
- Why am I limited to streaming progressive video (unable to stream interlaced)?
- How do I get additional licenses for my Teradek encoder?
- What Streaming Methods Does the Cube Support?
- Audio Input/Output Questions
- What CDNs and Streaming Video Platforms Are Supported?
- Why am I limited to streaming 1280 x 720 resolution video (unable to stream at 1920 x 1080)?
- Video Input/Output Questions
- What is the username/password to log into the Cube?
- Closed Caption (CC) support
- What Wireless Encryption Protocols Does Cube Support?
- How do I calculate external battery runtime with a Teradek product?
- What Web Browsers Are Supported For Use With Teradek products?
- Can I Connect My Cube to a Network on Both the Wired & Wireless Interfaces?
- Why does my Cube's wireless connection seem slow and/or cause frequent break ups?