General

Product Sales / Registration / Warranty / Repairs

• What is the warranty on used / secondhand purchases, or from unauthorized sellers?
• Credit Card authorization amounts for Advance Replacement RMA
• EC Declaration of Conformity for CE mark
• What is the Harmonized Tariff Code for Teradek products?
• Where can I find a Teradek Reseller near me?
• How do I register my Teradek product?

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Known Issues

• Unable to log in to Facebook or stream to Facebook Groups / Events
• RESOLVED: Unable to log in / select events on Livestream accounts
• RESOLVED: All RTMP-capable Teradek encoders - YouTube Live streaming update
• (May 2017) Twitch shows Invalid Client Secret error trying to log in
• Difficulty authenticating to WPA Enterprise Wi-Fi networks using PEAPv0 / EAP-MSCHAPv2
• RESOLVED : (Feb 2017) Twitch streaming update for all RTMP-capable Teradek encoders

Announcements

• Shutdown of original Sharelink service on January 1st, 2018
• Forum / Community Guidelines
• Support for VidiU Mini and VidiU with Hudl Sideline
• New Support Hours : 7 AM to 6 PM Pacific Time

Frequently Asked Questions

• Why is my Apple iOS device not compatible with a Teradek app?
• Do Teradek encoders work with third party decoders?
• Can I convert my Teradek Encoder to a Decoder?
• Do Teradek products support Virtual Private Network (VPN) connections?
• Do Teradek products support SNMP?
• Do Teradek decoders work with third party encoders?

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Tips & Tricks

• Using DSLR cameras versus camcorders for live event streaming
• How to Connect to a Wi-Fi or Wired Network With a Captive Portal

Modem Support

• What 3G/4G USB Modems are supported?
• Supported Wi-Fi mobile hotspots for USB tethering
• Configuration - Huawei E8372h
• Configuration Rogers Wireless Aircard 330U with T-Mobile in the U.S.
• Verizon MiFi 4G LTE Global USB Modem U620L
• Supported USB to Ethernet adapters

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Networking

• UDP vs. TCP
• Optimize Your Wi-Fi Bandwidth - Specifying a Channel