General
Product Sales / Registration / Warranty / Repairs
- What is the warranty on used / secondhand purchases, or from unauthorized sellers?
- Credit Card authorization amounts for Advance Replacement RMA
- EC Declaration of Conformity for CE mark
- What is the Harmonized Tariff Code for Teradek products?
- Where can I find a Teradek Reseller near me?
- How do I register my Teradek product?
Known Issues
- RESOLVED: (August 2018) Unable to log in to Facebook Live or stream to Pages / Groups
- RESOLVED: Unable to log in / select events on Livestream accounts
- RESOLVED: All RTMP-capable Teradek encoders - YouTube Live streaming update
- RESOLVED: Unable to log in to Facebook or stream to Facebook Groups / Events (April 2018)
- (May 2017) Twitch shows Invalid Client Secret error trying to log in
- Difficulty authenticating to WPA Enterprise Wi-Fi networks using PEAPv0 / EAP-MSCHAPv2
Announcements
Frequently Asked Questions
- Why is my Apple iOS device not compatible with a Teradek app?
- Do Teradek encoders work with third party decoders?
- Can I convert my Teradek Encoder to a Decoder?
- Do Teradek products support Virtual Private Network (VPN) connections?
- Do Teradek products support SNMP?
- Do Teradek decoders work with third party encoders?
Tips & Tricks
Modem Support
- What 3G/4G USB Modems are supported?
- Supported Wi-Fi mobile hotspots for USB tethering
- Configuration - Huawei E8372h
- Configuration Rogers Wireless Aircard 330U with T-Mobile in the U.S.
- Verizon MiFi 4G LTE Global USB Modem U620L
- Supported USB to Ethernet adapters