Bolt4KMax – Teradek – Knowledge – Out of Range; No video

Bolt4KMax – Teradek – Knowledge – Out of Range; No video

PROBLEM

‘Out of Range’ on RX and getting no video 30 seconds after reboot.

This occurs when the back channel communication isn't working. This can happen if units are close proximity to each other or if the internal antenna connection has been disconnected or dislodged.

SOLUTION

(Bolt 4K Max ONLY) Try setting the TX in Broadcast Mode. This will isolate the channel and stabilize the frequency.

(All other Bolt 4K) Reset ALL settings on TX. This will enable all channels.

Be at least 15 feet separation from the TX and the RX.

Using the unit(s) in close proximity, may not connect together. Try using the unit(s) atleast 10-15 ft away from each other.

If the issue persists, contact support@teradek.com.

Keywords

Bolt4KMax, Bolt4k, 4K, MAX, Range, Reboot,

CASE:   107695, 108275, 109390