Bolt4KMax – Teradek – Knowledge – Out of Range; No video
‘Out of Range’ on RX and getting no video 30 seconds after reboot.
This occurs when the back channel communication isn't working. This can happen if units are close proximity to each other or if the internal antenna connection has been disconnected or dislodged.
(Bolt 4K Max ONLY) Try setting the TX in Broadcast Mode. This will isolate the channel and stabilize the frequency.
(All other Bolt 4K) Reset ALL settings on TX. This will enable all channels.
Be at least 15 feet separation from the TX and the RX.
Using the unit(s) in close proximity, may not connect together. Try using the unit(s) atleast 10-15 ft away from each other.
Also be aware of the following, using low power mode can help in close quarters in some cases:
The Video Quality menu lets you adjust the balance between your signal’s maximum range and quality according to the number of antennas used to transmit fine information. Bolt 4K has three picture quality levels that vary based on the lowest quality link or the furthest receiver.
- Auto Mode - (Default) Transmitter automatically determines how many fine antennas are needed based on the range and signal quality.
Longer Distance Mode - (One fine antenna) Maintains the maximum range in situations where other sources of interference might be present, but will slightly reduce your video signal’s maximum quality.
- Better Quality Mode - (Two fine antennas) Maintains higher signal quality, but reduces the maximum range.
Best Quality Mode - (Three fine antennas) Ideal for complex, high contrast scenes that require the highest possible quality.
Low Power Mode - (One fine antenna with shorter range) Reduces the transmitter's total power consumption by about 1.5W, and may reduce any unwanted interference in multi-system environments.
If the issue persists, contact firstname.lastname@example.org.
Bolt4KMax, Bolt4k, 4K, MAX, Range, Reboot,
CASE: 107695, 108275, 109390