Core – Teradek – Technical – Core Live Stream Preview Jitter
PROBLEM
A customer in Australia experienced a problem where his live stream preview was jittery, even after enabling the live toggle switch from his Core dashboard. His encoder was connected to a dedicated cloud-hosted Hyperion engine running outdated Hyperion engine and Core client software versions.
SOLUTION
Since upgrading to the latest Hyperion engine + Core client software versions and restarting the Hyperion did not solve the problem, I redeployed the engine, which launched a new instance running the latest software versions. I verified functionality by conducting a test and concluded that the problem was indeed solved.
Keywords
Core, Dedicated Cloud-hosted Hyperion, Live Stream Preview, Jitter, Hyperion Engine Software, Core Client Software
CASE: 105709
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