VidiU is not streaming to Facebook

PROBLEM

My VidiU is not streaming to Facebook

SOLUTION

As of November 1st, Facebook has transitioned to only accepting the RTMPS streaming protocol (RTMP over an encrypted TLS/SSL connection) instead of the RTMP streaming protocol for Pages, Groups, and personal Timeline.

Facebook originally scheduled this switch on May 1st of 2019, but held back on requiring this for Pages until November 1st and only kept the RTMPS requirement for Groups and personal Timeline -- a history on Facebook's transition to RTMPS is at this link.

• the VidiU (original), VidiU Mini and other older generation Teradek devices cannot support RTMPS due to hardware limitations described at this link.
• the VidiU Pro has limited RTMPS support, described at this link.
• workarounds for older products which cannot support RTMPS are described in this link.

If you are unable to use any of the workarounds with your existing product, or need to upgrade please contact our Sales team at sales@teradek.com or by phone at +1 (888) 941-2111, ext. 1 to discuss upgrade paths.

Keywords

vidiu, vidiu mini, facebook,

CASE: