Vidiu GO – Teradek – Technical Document – VidiU is not streaming to Facebook
PROBLEM
My VidiU Go is not streaming to Facebook
SOLUTION
1) when is the last time you streamed to Facebook -- has it been a while or was it a few days ago?
2) have you tried this over different network connections -- instead of Ethernet, using a phone in hotspot mode with Ethernet disconnected to rule out any firewall or network issues?
3) Are you able to stream to any platforms, and is it just Facebook that's having an issue?
4) Are you able to stream using manual configuration to Facebook?
If so, then this confirms it's not something on the network but with the integration, so you should remove and then re-add the Business Integration on your Facebook account:
Facebook sometimes updates permissions which can prevent streams from their platform from working when using the integration.
Keywords
vidiu, vidiu go, vidiugo, facebook, business integration
CASE: SC86662
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