VidiU Go is not streaming to Facebook

Vidiu GO – Teradek – Technical Document – VidiU is not streaming to Facebook

PROBLEM

My VidiU Go is not streaming to Facebook

SOLUTION

1) when is the last time you streamed to Facebook -- has it been a while or was it a few days ago?

2) have you tried this over different network connections -- instead of Ethernet, using a phone in hotspot mode with Ethernet disconnected to rule out any firewall or network issues?

3) Are you able to stream to any platforms, and is it just Facebook that's having an issue?

4) Are you able to stream using manual configuration to Facebook?

https://support.teradek.com/hc/en-us/articles/360045343294-Configuring-manual-RTMPS-for-streaming-to-Facebook-Live

If so, then this confirms it's not something on the network but with the integration, so you should remove and then re-add the Business Integration on your Facebook account:

https://support.teradek.com/hc/en-us/articles/360045906393-Removing-the-API-integration-for-Facebook-Live-

https://support.teradek.com/hc/en-us/articles/360045343334-Configuring-the-API-integration-for-streaming-to-Facebook-Live

Facebook sometimes updates permissions which can prevent streams from their platform from working when using the integration.

Keywords

vidiu, vidiu go, vidiugo, facebook, business integration

CASE:   SC86662