Core – Teradek – Technical – Initial Cloud-Connection Issue

Core – Teradek – Technical – Initial Cloud-Connection Issue

PROBLEM

A customer described how his Serv Pro occasionally failed to connect to his Core account, which was not acceptable for him because of his hectic schedule.  

SOLUTION

Since switching to a different On-Demand region temporarily as a workaround to allow the device to disconnect from a resource that is exhibiting instability issues before reconnecting to a new resource that is closest to his geographical location does not meet our customer's needs, he agreed to use a dedicated Hyperion engine, which solved the problem.

Keywords

Core, On-Demand, Dedicated Hyperion, Region, Connection, Instability.

CASE:  105660