VidiU Pro : possible issues with recording after version firmware 3.1.5

APPLIES TO:

• VidiU Pro

FIRMWARE VERSION:

• 3.1.6 and earlier

ISSUE:

Some customers have reported audio and video issues with recordings performed on SD card or USB media with the VidiU Pro when using firmware versions after 3.1.5 (i.e. versions 3.1.6 and later). 

The RTMP or RTMPS stream sent out by the VidiU Pro will not have these same issues, it is only the local recording that is affected.

FIX:

There is no fix available at this time.

WORKAROUND:

If simultaneous streaming and recording is needed on the VidiU Pro, firmware version 3.1.5 can be used.

If a later firmware version is needed on the VidiU Pro for specific use, there is no in-unit workaround at this time at the VidiU Pro, so it is suggested that in-camera recording or a purpose-built recording device is used with the video source, and/or recording at the streaming video platform / streaming server is performed (e.g. recordings saved to YouTube Live, Facebook Live, Ustream, etc.).