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Teradek RT Firmware Upgrade

Robert Grana
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Teradek regularly releases new firmware versions to improve performance, add new features, or fix vulnerabilities. Firmware upgrades for Teradek RT devices can be performed using either the RTFW or RT Manager. The device you have will determine which of the two software tools you will use. You can download both of these tools here: https://www.teradek.com/pages/downloads#teradekrt

NOTE: RT Motors can use either software tool, but must be connected to an MDR device in order to perform the firmware upgrade (MDR.X or MDR.ACI if using RT Manager and MDR.M if using RTFW). 

 

TERADEK RT DEVICES
Select the device you want to upgrade from the list below:

 

 

ACI/MDR.ACI:

  1. Open RT Manager.
  2. Connect power to your RT device, then connect it to your computer using the included               USB cable.
  3. Load the firmware file from either the web or your computer to RT manager, then click the Next>> button for the Firmware Upgrade Options page. 
  4. Click the Start Upgrade! button to begin the firmware upgrade or click the Advanced Options button to select which firmware components to upgrade individually. 
  5. RT Manager will indicate when the firmware upgrade is complete.  

 

MDR.X:
In order for MDR.X to be compatible with RT Manager, you must first perform a firmware upgrade using RTFW or the Teradek RT iOS app.

      STEP 1:

  1. Open RTFW.
  2. Connect MDR.X to your computer using the included USB cable to power on the receiver. RTFW will automatically detect and connect to the receiver.
  3. Click the Update Device button. 
  4. RTFW will indicate when the firmware upgrade is complete. 
  5. Once the update is complete, disconnect it from your computer and close RTFW.

     
       STEP 2:

  1. Open RT Manager.
  2. Reconnect MDR.X to your computer using the included USB cable.
  3. Load the firmware file from either the web or your computer to RT manager, then click the Next>> button for the Firmware Upgrade Options page. 
  4. Click the Start Upgrade! button to begin the firmware upgrade or click the Advanced Options button to select which firmware components to upgrade individually. 
  5. RT Manager will indicate when the firmware upgrade is complete. 

 

CTRL.3:
In order for CTRL.3 to be compatible with RT Manager, you must first perform a firmware upgrade using RTFW. After performing the upgrade via RTFW, there is no need to perform step 2, unless a new firmware version is available. Additionally, CTRL.3 can be updated using the RT iOS app.

      STEP 1:

  1. Open RTFW.
  2. Connect your CTRL.3 to your computer using the included USB cable, then turn the controller ON. RTFW will automatically detect and connect to the controller.
  3. Click the Update Device button. 
  4. RTFW will indicate when the firmware upgrade is complete. 
  5. Once the update is complete, disconnect your device from your computer and close RTFW.

     
      STEP 2 (optional):

  1. Open RT Manager.
  2. Reconnect power to your RT device, then connect it to your computer using the included          USB cable.
  3. Upload the firmware file from either the web or your computer to RT manager, then click the Next>> button for the Firmware Upgrade Options page. 
  4. Click the Start Upgrade! button to begin the firmware upgrade or click the Advanced Options button to select which firmware components to upgrade individually. 
  5. RT Manager will indicate when the firmware upgrade is complete. 

 

MDR.M:

  1. Open RTFW.
  2. Connect MDR.M to your computer using the included USB cable.
  3. Select LATITUDE Mk1 from the Device Type menu.
  4. Select the LATITUDE MDR.M firmware file from the Firmware Version menu, then click the Update Device button. 
  5. RTFW will indicate when the firmware upgrade is complete. 

 

MOTR.X via RT Manager:

  1. Open RT Manager.
  2. Connect power to your MDR device (MDR.X or MDR.ACI), then connect it to your computer using the included USB cable.
  3. Click the Motor tab above, then select MOTR.X from the Choose Motor Model menu.
  4. Press and hold the axis select button on the MOTR.X.
  5. While holding down the axis button, connect the motor to middle motor port on your MDR device. The F and Z LEDs on the MOTR.X should blink repeatedly. 
  6. Upload the firmware file from either the web or your computer to RT manager, then click the Start Upgrade button. 
  7. RT Manager will indicate when the firmware upgrade is complete. 

 

MK3.1 Motor via RT Manager:

  1. Open RT Manager.
  2. Connect power to your MDR device (MDR.X or MDR.ACI), then connect it to your computer using the included USB cable.
  3. Click the Motor tab above, then select MK3.1 from the Choose Motor Model menu.
  4. Connect the MK3.1 motor to middle motor port on your MDR device. Wait for Auto Calibration to finish if the motor is attached to a lens. If not, manually interrupt the calibration by holding the gear wheel until it stops.
  5. Upload the firmware file from either the web or your computer to RT manager, then click the Start Upgrade button. 
  6. RT Manager will indicate when the firmware upgrade is complete. If the upgrade procedure has stopped for more than 10 seconds during the "Initializing" phase, unplug then replug the motor to proceed with the upgrade. 

 

MOTR.X via RTFW:

  1. Open RTFW.
  2. Connect MDR.M to your computer using the included USB cable.
  3. Select LATITUDE Mk1 from the Device Type menu.
  4. Select the LATITUDE MDR.M Motor Upgrader firmware file from the Firmware Version menu, then click the Update Device button. 
  5. RTFW will indicate when the MDR.M firmware upgrade is complete. 
  6. Press and hold the axis select button on the MOTR.X, then attach it to the MDR.M's motor port. The F and Z LEDs on the MOTR.X should blink repeatedly.
  7. Select MOTR.X from the Device Type menu.
  8. Select the Motor_X firmware file from the Firmware Version menu, then click the Update Device button. 
  9. RTFW will indicate when the MOTR.X firmware upgrade is complete.
  10. Disconnect the motor. Do not disconnect MDR.M from your computer.
  11. Reselect LATITUDE Mk1 from the Device Type menu.
  12. Select the LATITUDE MDR.M  firmware version from the Firmware Version menu, then click the Update Device button. 
  13. RTFW will indicate when the MDR.M firmware upgrade is complete. 

  

MK3.1 Motor via RTFW:

  1. Open RTFW.
  2. Connect MDR.M to your computer using the included USB cable.
  3. Select LATITUDE Mk1 from the Device Type menu.
  4. Select the LATITUDE MDR.M Motor Upgrader firmware file from the Firmware Version menu, then click the Update Device button. 
  5. RTFW will indicate when the MDR.M firmware upgrade is complete. 
  6. Attach the MK3.1 motor to the MDR. Wait for Auto Calibration to finish if the motor is still attached to a lens. If not, manually interrupt the calibration by holding the gear wheel until it stops.
  7. Select Motor MK3.1 Teradek RT from the Device Type menu.
  8. Select the Motor MK4 firmware file from the Firmware Version menu, then click the Update Device button. 
  9. RTFW will indicate when the firmware upgrade is complete. If the upgrade procedure has stopped for more than 10 seconds during the "Initializing" phase, unplug then replug the motor to proceed with the upgrade.
  10. Disconnect the motor. Do not disconnect MDR.M from your computer.
  11. Reselect LATITUDE Mk1 from the Device Type menu.
  12. Select the LATITUDE MDR.M  firmware version from the Firmware Version menu, then click the Update Device button. 
  13. RTFW will indicate when the MDR.M firmware upgrade is complete. 

 

CTRL.1:

  1. Open RTFW.
  2. Connect your CTRL.1 controller to your computer using the included USB cable, then turn the controller ON. RTFW will automatically detect and connect to the controller.
  3. Click the Update Device button. 
  4. RTFW will indicate when the firmware upgrade is complete. 

 

MK3.1 Controller:

  1. Open RTFW.
  2. Insert the battery into your MK3.1 controller, then simultaneously hold down the POWER and SET buttons until the screen displays PC MODE.
  3. Connect the controller to your computer using the included USB cable. RTFW will automatically detect the controller.
  4. Select the firmware file from the Firmware Version menu, then click the Update Device button. 
  5. RTFW will indicate when the firmware upgrade is complete. 

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