Please feel to open up a support ticket with us and we will aim to get back to you asap, usually this will be same day.
Online Knowledge Base / Support system: Teradek RT Help Center
Or for direct one on one support please feel free to call our UK based support centre;
Phone: +44 (0) 117 379 0280
Hours: Monday to Friday, 9.30am to 4.30pm GMT. Closed weekends and bank holidays.