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Beam TX display is stuck on "STARTING" or "UPGRADING"

APPLIES TO:

  • Beam TX

FIRMWARE VERSION:

  • 1.2.0
  • 1.2.1

ISSUE:

If a Beam TX is upgraded to firmware version 1.2.0 or 1.2.1, the display may only show "STARTING" or "UPGRADING" when powered on.

The front panel will not be usable in this case, but the unit should still be accessible through the built-in web page over Ethernet or Wi-Fi.

The unit may fully initialize the front panel display after multiple power cycles.

 

FIX:

This issue is being examined by our engineering team. A workaround is listed below.

 

WORKAROUND:

 

1. install firmware version 1.1.0 using either the Web User Interface, or the USB-based firmware update method described in this article.

2. after the 1.1.0 firmware update is complete, power cycle (turn off, then turn on) the Beam TX

3. after the Beam TX has finished starting up with the 1.1.0 firmware, update the unit to the 1.2.1 firmware release

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