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Unable to access Color Management page in COLR Web User Interface

APPLIES TO:

  • COLR

FIRMWARE VERSION:

  • 1.1.1 and earlier

ISSUE:

The Color Management page in COLR's Web User Interface (Web UI) can fail to load properly in the following circumstances:

  • it is successfully accessed and loads properly, then the web browser is refreshed
  • the Color Management page is accessed at its direct URL (e.g http://ip.address/#settings-color-mgmt , with ip.address replaced by the actual IP address or hostname of the COLR) instead of navigating to it from the initial COLR page

 

 

FIX:

This issue is under investigation by the engineering team and there is no fix available at this time.

 

WORKAROUND:

Option 1.

  • Try accessing the COLR at its direct IP address without any trailing test in the URL; for example, if the COLR's IP address is 172.16.1.1, access , enter http://172.16.1.1 in the browser address bar
  • Try accessing the COLR using your web browser's private / incognito browsing mode 

 

Option 2.

Reload the default LUT package through COLR's Web UI by going to System > Reset >Reset Looks Used in Color Management 

 

 

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