Why am I limited to streaming 1280 x 720 resolution video (unable to stream at 1920 x 1080)?

APPLIES TO: 

• Cube (1st gen, 2nd gen) / Cube Pro / Cube 600 series (3rd gen)
• Brik
• Bond II / Bond Pro
• Slice Encoder
• T-RAX Encoder

By default, professional level Teradek encoders support two simultaneous streams:

1. A primary stream with multiple streaming options (e.g. RTP/RTSP, MPEG-TS, RTMP, etc. as described in this article)
2. A secondary Quickview stream using RTP/RTSP and optimized for viewing on phones and tablets using TeraCentral or TeraView. This secondary stream is a scaled down version of the primary stream

Having this secondary Quickview stream enabled will limit the primary stream to a maximum of 1280 x 720 resolution.

In order to stream at the full 1920 x 1080 resolution on the primary stream you need to disable the secondary Quickview stream.

To disable the Quickview stream from the Web UI:

• go to Video Setup , Stream Settings, Quickview Stream tab, click Disabled, then Apply

To disable from the LCD / Front Panel menu:

• Press the black Menu button, select Streaming Setup, Quickview Stream, Mode, Disabled, select Y to set the setting, then click the red Stream button to Apply the setting