Why am I limited to streaming 1280 x 720 resolution video (unable to stream at 1920 x 1080)?

Martin B.

APPLIES TO:

By default, professional level Teradek encoders support two simultaneous streams:

A primary stream with multiple streaming options (e.g. RTP/RTSP, MPEG-TS, RTMP, etc. as described in this article)
A secondary Quickview stream using RTP/RTSP and optimized for viewing on phones and tablets using TeraCentral or TeraView. This secondary stream is a scaled down version of the primary stream

Having this secondary Quickview stream enabled will limit the primary stream to a maximum of 1280 x 720 resolution.

In order to stream at the full 1920 x 1080 resolution on the primary stream you need to disable the secondary Quickview stream.

To disable the Quickview stream from the Web UI:

go to Video Setup , Stream Settings, Quickview Stream tab, click Disabled, then Apply

To disable from the LCD / Front Panel menu:

Press the black Menu button, select Streaming Setup, Quickview Stream, Mode, Disabled, select Y to set the setting, then click the red Stream button to Apply the setting