If you have received a promotional code / activation license for a Sharelink subscription, you would need to enter this at the time that the Sharelink account and subscription are first created.
Promotional codes will apply to a new Sharelink account and are valid for a specific subscription level and a fixed amount of time.
If you select a different Sharelink subscription level that is not covered by the promotional code, or you use the correct subscription level before applying the code, you are responsible for all charges on the account prior to the activation of the promotional code.
Activating a promo code on a new Sharelink account
To sign for a Sharelink subscription and apply the promotional code
1. Go to https://sharelink.teradek.com
2. Click the Sign Up button under the correct Sharelink subscription level that applies to the promo code.
3. Create a new Sharelink user account
4. When prompted for billing information, click the Promo code option and enter the activation license you received.
Activating a promo code on an existing Sharelink account
Promo codes are generally intended for new Sharelink accounts and subscribers, and are not meant to be applied to an existing account.
If you signed up for a new account and did not use the activation license at the time your account was created, contact email@example.com to have this manually applied to your account.
Be sure to include the original email where you received the promo code from your authorized reseller, and also indicate the email address that was used to sign up for the Sharelink account.
After review, the promo code will be applied to the specified Sharelink account.
Your Sharelink account must already be on the correct subscription level that matches the promo code; if it is not already at the correct Sharelink subscription level, adjust your Sharelink subscription before contacting Support.
Any charges that were incurred from using a different subscription level, or that were incurred prior to activating the promo code, will still be applicable and must be paid. Although the promo code will apply the correct time interval and subscription level once added to a Sharelink account, it will not remove any previous charges from Sharelink account usage.