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Frequently Asked Questions on Live:Air (Live to Air)

General

In-App Purchase

Editor

Network Sources

Video Files

Overlays

Audio

Broadcasting

Recording

Pro Features

Troubleshooting

 

General

 

Q: How do you pronounce Live:Air?

A: “Live to Air”

 

Q: Which devices are supported?

A: The iPad Air and newer and the iPad Mini 2 and newer. iPhones, iPods and Macs are not supported. Android is not currently supported.

 

Q: Where can I find tutorial videos on using Live:Air?

A: Tutorial videos are available at this link: https://support.teradek.com/hc/en-us/sections/203863427-Live-Air-Solo

 

 Q: How much does the App cost?

A: The App is Free but there are in-app purchasing options.
As of the time of writing, The Basic version is $49, The Pro Version is $99
For the latest on pricing please see the page here: iTunes Preview -- Live:Air by Teradek

In-App Purchase

 

Q: All my account information is correct, however, it will not allow me to purchase the Pro Version. What can I do?

A: Apple sometimes flags certain purchases as fraudulent depending on the price and your purchasing history. Call Apple to authorize the purchase.

 

Q: I accidentally purchased the app. How can I get my money back?

A: All purchases and refunds are handled by the iTunes store.

  1. Launch iTunes on either your Mac or PC.

  2. Click on your user name and select Account Info.

  3. Type in your password when prompted.

  4. Click ‘See All’ under your Purchase History.

  5. Click the arrow next to the purchase batch that contains the purchase you'd like a refund for.

  6. Click ‘Report a Problem’ next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem button.

  7. You will be taken to Apple's website. Follow the steps after signing in, select the ‘Refund’ option, and explain why.

Q: Can I buy the Add-Ons without buying the Pro Version?

A: No. The Pro Version is required before purchasing any add-ons.

 

Q: Can I upgrade from a Basic version to the Pro version?

A: Yes. Money paid for the Basic version is applied to the purchase of the Pro version.



Editor

 

Q: I see a bunch of empty boxes. Where do I start?

A: Start by adding assets to the workspace. Click the ‘+’ icon on the left side of the Editor view or the ‘Add Source’ icon in the Input view.

 

Q: Are there any shortcut gestures or buttons?

A: Live:Air uses many gestures for control.

  • Long pressing an asset opens its settings menu.

  • Tapping the Program viewer Cuts/Swaps the preview and program feeds.

  • Long pressing the Program viewer activates the transition.

  • Long pressing Transition or Cut button brings up menu to change button function.

  • Tapping the Preview viewer brings all selected assets into view.

  • Pressing the double arrows hides the Shots or Transition sidebars.

  • Double tapping audio meter resets the audio volume to 0.

  • Pressing the icon that represents the row expands the workspace to only show that type of asset.

  • There are quick controls located at the top right of the Preview viewer. These controls correspond to the currently previewed source type.

  • Sources can be selected in the Input workspace by pressing their thumbnails.

  • Double tapping a shot transitions it to live.

  • Left swiping shots activates the Delete button.

 

Q: What is the Shots side panel used for?
A: Shots are macros or shortcuts that can be used to quickly access a combination of assets. Users can save frequently used video/image/text combinations as a shot. Tap the ‘Add’ button to save a shot, and recall it by tapping the shot’s thumbnail. The shots panel can be hidden by tapping the double arrows.

 

Network Sources

 

Q: What type of network inputs does Live:Air accept?

A: Live:Air is compatible with most Teradek devices -- Cube, VidiU, Clip, etc. -- streams from the Live:Air Remote app, or any standard RTSP feed with the purchase of the in-app addon.

 

Q: How can I connect my Teradek device to Live:Air?

A: Make sure your device has the latest firmware update. It should have the ‘Live:Air’ option as an available Stream Mode. Connect your device to the same network as iPad Live:Air. Press the ‘+’ icon on the source row and select ‘Add device.’ Your device should appear on the list. Select the device and press Done. The device stream will appear as a source.

 

Q: How many input streams can be connected to Live:Air?

A: The number of supported sources differs with different iPad models the following is a guideline.

 

iPad model

Number of Streams

iPad Air 2

3 x 1080p @ 3.25 Mbps streams OR

4 x 720p @ 2.0 Mbps streams

iPad Air

2 x 720p @ 2.0 Mbps streams OR

4 x 480p @ 1.0 Mbps streams

iPad Mini 2 and 3

1 x 720p @ 2.0 Mbps stream OR

3 x 480p @ 1.0 Mbps stream

 

Q: Can the Lightning cable be used to input video?

A: Not at this time.

 

Q: What stream mode should I use with Live:Air?

A: Compatible Teradek encoders support the Live:Air stream mode.

 

Q: What is the ‘Live:Air Set Up’ option in the device settings?

A: When set to Automatic, the video resolution and bitrate is configured based on Live:Air’s output configuration. Video resolution, bitrate, and frame rate can be configured separately when set to Manual.

 

Q: Can I connect an encoder on a different network?

A: Only if the device is visible to Live:Air or it is configured for Live:Air with the appropriate network configuration.

 

Q: What is the “eyeball” icon in the settings?

A: Pressing the button will show/hide the video stream in the Preview pane.



Video Files

 

Q: What video file formats are supported?

A: Live:Air supports all formats that iOS can play. The most common formats are mp4 and mov.

 

Q: How do I add a video file?

A: Click the “+” on the left of the sources row. Select “Add a Video File”. Click “Import Video Files”. Select your videos and press Done. Select the file again so it will be used in your project and press Done.

 

Q: How do I get my video clips from my computer to my iPad?

A: If the file can be added to your Photo Library, it can be imported into Live:Air. There are several ways add the file to your iPad. You can load files through iTunes, Airdrop, or iCloud. Dropbox, Google Drive, or Microsoft OneDrive also allow users to download videos and images.

 

Q: What video file resolutions are recommended?

A: 720p movies at 30fps or less are recommended.

 

Q: What controls do I have over my video clips?
A: You can select in and out points for your video by dragging the start and end sliders in the video settings. You can also control what happens when the clip ends:

  • Stop When Done - The last frame of the clip is displayed until another source is selected

  • Auto-Loop - The clip plays again from the start point

  • Auto-Transition - The preview feed is transitioned to Live

 

Overlays

 

Q: Why are there two options for Text and Titles?

A: Both options allow you to overlay text on your video. Add Text allows a single line of text and includes font, size, and color controls. Add Title allows for two lines of text -- title and subtitle -- and includes built-in selectable graphics.

 

Q: How can I update the scoreboard after adding it?

A: Scoreboards can be updated two ways, either through the scoreboard settings or the preview pane. To update the scoreboard via the preview pane, tap the small soccer ball icon when the scoreboard is part of your preview. Note that if the scoreboard is present in both the program and preview feeds, both will be updated simultaneously.

 

Q: I was able to import images but I do not see it in the editor. What else do I need to do?

A: After importing the images into Live:Air, you must select the images you want to use in your show.

 

Q: What image formats support transparency?

A: PNG only.

 

Q: Can I buy additional scoreboard title designs?

A: Not at this time.

 

Q: Can I add my own scoreboards or name title designs?

A: Not at this time.

 

Audio

 

Q: What is “Always On” and “On If Live”?

A: When audio is ‘Always On,’ it is present in the stream whether that source is visible or not. Audio that’s ‘On If Live’ is only used when that source is visible.

 

Q: How do I get the audio from the microphone on the iPad to come through with the other video feeds?

A: Add the iPad Camera as a source, microphone audio is present with the video.

 

Q: Can I input audio over the Lightning connector?

A: Live:Air supports audio via Lightning cable using special dongles. See Pro Features section for more info.

 

Q: How can I input audio over the headphone connector on the iPad?

A: If a supported headset/microphone is connected, it will be present with the iPad Camera source.

 

Q: Can I mix audio from one source but have video from a different source?

A: Yes, you can with the "Always On" and "On if Live" button. Please see the question above about the "Always On" and "On if Live" feature.

 

Q: Why am I receiving feedback from the built in microphone on the iPhone / iPad?

A: If sound is turned up on the device, the audio may loop back into the microphone. To avoid this, you'll want to mute the audio in iOS.

Broadcasting

 

Q: Where do I set up my broadcast destination?

A: Tap the gear icon next to the Go Live button and enter the Broadcast menu. Click on Add Destination and enter your credentials.

 

Q: Can I stream to streaming platforms if they’re not listed?

A: Yes, Live:Air streams to any platform that supports RTMP using the Manual RTMP option.

 

Q: How can I prevent notifications, phone calls and other interruptions from disrupting my broadcast?

A: Enabling ‘Do Not Disturb’ or Airplane mode on the iPad will restrict notifications. Remember to re-enable WiFi if you activate the Airplane mode.

 

Q: If I switch to another app and come back to Live:Air, my broadcast stops. What can I do to prevent this?

A: Live:Air must be running in the foreground to broadcast.

 

Q: Can I stream at 60 fps?

A: No, 30fps is the maximum supported frame rate.

 

Recording

 

Q: What format are the recordings in?

A: Live:Air recordings are m4v files, which are equivalent to mp4 files. You can rename the filename extension to mp4 on your computer.

 

Q: Where do I access my recorded files?

A: Recorded files can be added to the editor and used as sources, or exported to your iPad’s camera roll from the recording view.

 

Q: Why are my timed recordings not the time that I specified?

A: Live:Air uses the Program View to record the broadcast. Recording saves this data to a file, but the video is encoded with a full picture frame every 2 seconds. If the recording is started in between these full picture frames, it will wait up to 2 seconds for the next full picture frame, so the actual recording time may be shorter by 2 seconds.

 

Pro Features

 

Q: Are there limitations to the Free and Basic versions?

A: The Free version limits broadcasts up to 30 minutes at a time, it can be stopped and started but will stream for 30 minutes in total. Free and Basic versions allow only one device to be added.

 

Q: What is the RTSP feed used for?

A: Live:Air supports RTSP stream from other source such as other encoders, IP cameras or software like VLC or Wirecast. You can test RTSP stream compatibility using the Free version before purchasing.

 

Q: How do I input audio over the Lightning connector?
A: An audio Lightning dongle such as the iRig HD (www.ikmultimedia.com/products/irighd)or the Apogee Jam (www.apogeedigital.com/products/jam) is needed. Follow the instructions to connect your audio to your iPad. Add the audio by adding the iPad camera. You can detach the audio and video by going into the iPad camera settings and click on Detach Audio. This will allow you to set different delay settings.

 

Q: What is Chroma Keying?

A: Chroma Key is also known as Green Screen. It allows you to composite two video sources or images based on a color in the Chroma source. Once a color is chosen, it will be replaced with the background source.

 

Q: What is PIP and Multiview?

A: These two features allow multiple sources to be composited on screen. Picture in picture (PIP) allows you to add one source over another. Multiview allows you to position 2-4 sources on the same screen with an optional background image.

 

Q: Can I output to an external monitor?

A: Yes. Live:Air supports AirPlay from streaming to an AppleTV and the Apple Lightning Digital AV Adapter (www.apple.com/shop/product/MD826AM/A/lightning-digital-av-adapter) for connecting via HDMI. Output video can be the Preview, Program, or the whole app.

 

Q: What gamepads are supported? What can I do with them?

A: Live:Air supports any MFi Game Controller (mficontrollers.afterpad.com) for operating the app. Controls are shown in the Live:Air Settings in the Bluetooth section under Gamepad.

 

Q: How do I connect a gamepad?

A: Pair your gamepad using the iPad’s Bluetooth settings. Once connected, the gamepad will be visible to Live:Air.

 

Troubleshooting

 

Q: The app keeps crashing! What can I do?

A: Below are some steps you can try.

 1. Close all other apps by double tapping the home button and swiping them up (if you cannot close all other apps, then at the very least close all other Teradek apps).

 2. Close Live:Air by double tapping the home button and swiping it up. Reopen the app.

 3. Make sure all your input streams are good quality. There should not be constant dropped frames or decoder errors. The frame rate should be 30 fps or less. The Input panel displays information about source quality.

 4. Try reducing the number of video clips and overlays in your project.

 5. You can do a full reset by going to the iPad Settings and navigating down to the Live:Air settings.  Enable the option ‘Reset Database on Next App Open’.  Close the Live:Air app by double click on the Home button and swiping up on the app to close.  Now reopen the app.

 

Q: The input stream is stuttering and skipping frames. What’s wrong?

A: Follow the same tips above for avoiding crashes. Also, try the following:

  1. Make sure all wireless connections between the devices and iPad are robust and have adequate bandwidth. We recommend using newer, high quality wireless access points and configuring networks to use the 5GHz WiFi band.

  2. Lower the resolution and/or bitrate of incoming stream.

  3. Ensure Teradek device firmware is up to date.

  4. Check that your iPad has adequate CPU resource to handle your streams. CPU information is visible on the Input page. If the CPU load is high, reduce the number of streams or their resolution.

 

Q: I do not hear any output audio. What’s wrong?

A: Go to the Audio panel and check if the audio levels are too low. If the audio source is set to On If Live, it must be selected for audio to be present in the stream.

 

Q: This app is still having issues. What information can I provide to help isolate those crashes/issues?

A.1: If you experience any crashes, our developers have requested the following information sent to devios@teradek.com:

 

  •  Full iOS version running on the iPad (from the iOS settings)
  •  iPad model (from the iOS settings)
  •  Version of the Live:Air app (from within the app settings)
  •  Apple ID used with the iPad
  •  Specific date/time of the crash or crashes, if known
  •  Description of how the app was being used when the crash occurred, with as much detail as possible.

 

A.2 : If you’re having issues that don’t result in a crash, please describe them in detail (including steps to reproduce) in an e-mail to devios@teradek.com. Include the following information:

 

  •  Full iOS version running on the iPad (from the iOS settings)
  •  iPad model (from the iOS settings)
  •  Version of the Live:Air app (from within the app settings)
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