VidiU - Recovery Mode

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    Jose Gonzalez

    Thanks Kent, why Vaddio and not Teradek?

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    Kent McVety

    It has been about six months since it was returned.  Mine was no longer under warranty. It works well at 720p, but the 1080p is choppy at times.  Teradek said to turn off the adaptive bit rate.  I tried that but still have problems when streaming at 1080p.  I record church services and stream the video at home following the service.  We currently don't have Internet in the church sanctuary.  I record in 1080p but stream at 720p.  Teradek has not been able to fix that problem.  I have plenty of Internet speed to support 1080p.  I really can't say what caused your problem.  I suggest sending it in for recovery.    

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    Kent McVety

    I have a firmware failure, but my VidiU will not go into the recovery mode.  It will not power on when the reset button is pressed.  I am waiting for a reply from support. 

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    Michael Upshaw

    I have only had the vidiu pro for about 4 months using it once a week. Reading here the problem I am experiencing seems to be common. After multiple attempts at recovering the device the results are the same. It doesn’t work. To send the device back for repair is a waste of time in my opinion, for a device that is not out of warranty. Does vidiu offer a loaner until the repair is completed? Or do I just have to purchase another encoding device in the interim? Not satisfied with the device or the support so far.

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    Kent McVety

    When I sent mine in for recovery it only took two weeks including shipping time.  If it is under warranty, then there should not be any charge.  

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    Michael Upshaw

    Kent, 

    Thank you. I appreciate your feedback. I am trying to locate their warranty process now. The device is still under warranty. May I ask you, how long have you had your device back and how is it functioning for you? Also, do you know what the possible cause was for the problem. 

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    Kent McVety

    I had a firmware failure, but my VidiU would not go into the recovery mode.  I sent the unit in to Vaddio for repair, and they were able to fix the problem and to reload the firmware.  Vaddio's service was very prompt, and the charges were reasonable. 

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    Kent McVety

    In my previous comment, I stated that I sent the Vidiu to Vaddio for repair.  I apologize for the error.  It was Teradek who did the repair.  I am putting together a Vaddio video system for my church, and had Vaddio on my mind.  Again, I'm sorry for the error.  Teradek had to get inside to the board to reload the firmware.  This is not something the user can do. 

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    Samson Datu

    i cannot enter to recovery mode ip via browser 192.168.1.123 what else can i do please help

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    Jose Gonzalez

    Thanks Kent, I'll send it to Teradek.

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    Jose Gonzalez

    Hi, Kent, I have the same problem, did you solve it?

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