VidiU / Cube / Slice / Bond - Teradek - Tech Doc - When setting the system time to a particular location using an NTP server in order to set / update time it fails to update correctly

VidiU / Cube / Slice / Bond - Teradek - Tech Doc - When setting the system time to a particular location using an NTP server in order to set / update time it fails to update correctly

PROBLEM

When using an NTP server to automatically set the time it fails to update correctly.

SOLUTION

Sometimes the NTP server may fail to resolve correctly to the server’s IP address and fail to communicate due to the currently used DNS server.  A fix to this can be to manually set the DNS server on the device to a free public address (4.2.2.2, 1.1.1.1, etc).

Keywords

NTP, time, incorrect, DNS, resolve, time server

CASE:   117217