RESOLVED : 2020-12-09 : Facebook integration on Core / Sharelink integration temporarily disabled

Overview

The built-in Facebook Live integration on Core and Sharelink has been temporarily suspended by Facebook on December 9, 2020.

Teradek's developers are working with Facebook to determine the issue and restore access as quickly as possible.

If you try to add the Facebook integration to your Core or Sharelink account an "App Not Setup" error may appear, and errors will appear in Core or Sharelink when trying to stream.

Previously streamed content on Facebook will also show a recorded content will also show a message that reads "This content isn't available at the moment." message.

Until Facebook has restored access to the different integrations on Teradek products, customers will need to use the RTMPS streaming method described in this article to these Facebook destinations.

UPDATES

2021-02-25

Facebook has finally restored streaming access from Sharelink to Pages.

If you are still having difficulty streaming to a Page from Sharelink:

1. delete any Facebook destinations in your Sharelink account
2. delete the Business Integration with the steps described in this article
3. perform the integration between Sharelink and your Facebook account, and make sure to select any desired Pages, Groups or Timeline destinations while performing the authorization

2020-12-24

Facebook has restored streaming access through Sharelink to Timeline or Groups.

Facebook continues to block streaming to Pages.

Teradek's engineering team is continuing to engage with Facebook on how to resolve the matter. 

Streaming through Core is unaffected.

2020-12-21

After previously restoring access for Timeline and Groups, Facebook has completely removed access again and is preventing Sharelink from streaming to any type of destination (Timeline, Groups, or Pages).

Teradek's engineering team is continuing to engage with Facebook on how to resolve the matter. 

Streaming through Core is unaffected.

2020-12-17

Facebook has restored streaming access through the API to most Facebook assets in Core and Sharelink:

Core

• Timeline: restored on December 14, 2020
• Groups: restored on December 14, 2020
• Pages: restored on December 17, 2020

Sharelink

• Timeline : restored on December 14, 2020
• Groups : restored on December 14, 2020
• Pages : STILL PENDING, please use the manual RTMPS streaming method

NOTE: If you are receiving errors trying to stream to a Facebook asset which has already been restored, remove the API integration from the Facebook Account and then re-add it through Core or Sharelink.

Error message: "This content isn't available at the moment"

Live videos streamed prior to December which had shown the "content isn't available" error on Facebook should now be restored.

If you have live videos that are still showing as unavailable even though you can now stream to that Facebook asset, this will require investigation with Facebook.

Please contact support@teradek.com with links to the videos which are still showing as unavailable, along with links to newer videos which were successfully streamed through the API integration.