Not sure which Bolt model you have? Refer to this article.
1st generation Bolt
A 1st generation Bolt transmitter or receiver will not display the unit serial number in Bolt Manager, even if it has been updated and is recognized in Bolt Manager as described in this article.
This is normal behavior as serial numbers were not programmed into 1st generation Bolt units.
2nd / 3rd generation Bolt
All variations of 2nd and 3rd generation Bolt TX and RX units will automatically display the unit serial number in Bolt Manager without any special procedures.
If a 2nd or 3rd generation Bolt does not show a serial number, or displays an incorrect serial number:
- Confirm that only one Bolt is plugged into the computer at a time.
- Confirm that the correct USB port is being used as described in this article.
- Confirm that the most recent version of Bolt Manager is installed on that system; older versions of Bolt Manager may not have support for newer Bolt hardware models or newer firmware revisions as described in this article.
If the above items have been checked and the serial number is still not shown on several computers (Mac or Windows) running Bolt Manager, contact Teradek Support to arrange service.