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Live:Air Solo : text may not appear in Twitch Live Chat window

APPLIES TO:

  • Live:Air Solo app for iOS, version 1.7.0 or earlier

 

ISSUE:

 

The Twitch Live Chat window can appear empty even though messages are being sent on the channel.

This issue can occur in the following conditions:

  1. An older version of Live:Air Solo was installed and used with a Twitch account.
  2. An upgrade to a newer version of Live:Air Solo was performed with the in-app purchase option for Twitch Live Chat.
  3. The in-app purchase was subsequently made for Twitch Live Chat.

 

FIX:

This issue is being examined by our engineering team and will be included in a future release of Live:Air Solo. A workaround is listed below.

 

WORKAROUND:

Any one of the following methods will force Live:Air Solo to log out and re-authenticate with your Twitch account, and to request permissions to show the chat during the authentication process:

1. Open Live:Air Solo, log out of your Twitch account, then log back in to your Twitch account.

2. Force close the Live:Air Solo app (home button twice, then swipe up on Live:Air Solo). Open the iOS Settings, scroll down to the options for Live:Air Solo, select Reset User Database on Next App Launch. Open Live:Air Solo, restore purchases if needed, then log back in to your Twitch account.

3. Force close the Live:Air Solo app. Delete the Live:Air Solo app, reinstall it from the iTunes store, then open Live:Air Solo and restore purchases. Log in to your Twitch account.

 

 

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