FAQs
CommunityPromoted articles
General
Product Sales / Registration / Warranty / Repairs
Announcements
Frequently Asked Questions
- FAQ : MPEG Transport Stream (MPEG-TS) license
- Do Teradek products support HDCP sources like DVD or Blu-Ray players?
- Do Teradek products support SCTE-35 or SCTE-104?
- Are Teradek products ONVIF or PSIA conformant for use with NVR / VMS ?
- Why am I limited to streaming progressive video (unable to stream interlaced)?
- How do I get additional licenses for my Cube?
Tips & Tricks
Modem Support
- UNSUPPORTED AT THIS TIME : Verizon MiFi 4G LTE Global USB Modem U620L
- What 3G/4G USB Modems are supported?
- Supported USB to Ethernet adapters
- Supported USB to Wi-Fi adapters
- Configuration - Verizon Pantech UML-295
- Configuration - AT&T Beam (Netgear / Sierra Wireless AC340U)
Networking
Software
Developer
Beam
Bolt
FAQS
- Can the Bolt send a 3D signal over HDMI?
- How many Bolt receivers can receive timecode / record flags at a time?
- What are the limitations in using 20 MHz channels on the Bolt 3000?
- Can external / directional antennas be used on the Bolt?
- What LEMO connector and power cable pin-out are used on the Bolt?
- What are the minimum and maximum ranges for the Bolt?
Documentation
- Bolt Manager : Software Manual (September 2015)
- 3rd gen Bolt 1000 and 3000 : Quick Start Guide (August 2016)
- 2nd gen Bolt 600 and 2000 : Quick Start Guide (July 2014)
- 2nd gen Bolt 300 : Quick Start Guide (August 2014)
- 1st gen Bolt Sidekick : Quick Start Guide (November 2015)
- 1st gen Bolt 2000 : Quick Start Guide (January 2014)
Video Tutorials
- Bolt Manager - Firmware Upgrade
- Bolt Manager - Frequency Selection
- Bolt - Custom LUTs
- Bolt 600 + 2000 LCD Basics
- Bolt 2nd generation (300, 600, or 2000) Pairing
- Bolt - USB 3.0 GRAB Engine
2nd generation
Bolt Sidekick Receiver
Accessories
Known Issues
Troubleshooting
Bond, Bond II, Bond Pro
Clip
FAQS
- What are the input power requirements for the Clip and Clip Pro?
- What streaming protocols are supported by the Clip product line?
- Is the Clip supported by third party software or hardware?
- What are the power cable specifications for the Clip and Clip Pro?
- Is there reverse polarity power protection on the Clip or Clip Pro?
Documentation
Video Tutorials
- Clip - Quickstart Guide
- Clip - iOS Basics
- Clip - Firmware Update
- Clip - Infrastructure Mode - Web UI
- Clip to Cube Decoder - AP Mode
- Clip to Cube Decoder: Infrastructure
COLR
Core
Cloud-based fleet management for Teradek products
Cube
Live:Air
Live:Air, Live:Air Solo, and Live:Air Remote
ShareLink
FAQS
- How many ShareLink subscriptions do I need for my VidiU Pro?
- How many network connections can I use with ShareLink at the same time?
- Does the number of network connections used by a VidiU Pro affect my ShareLink subscription?
- Can I use Android devices with the ShareLink service?
- What encoders are compatible with ShareLink?
Video Tutorials
Sphere
FAQ
- CAUTION: Using Sphere with Power over Ethernet / PoE devices
- What are the Power over Ethernet / PoE characteristics on Sphere?
- What are the power draw requirements for Sphere?
- What wireless access points (AP) have been tested with Sphere's PoE output?
- What iPad models are compatible with the Sphere app?
- Can I stitch just 2 or 3 cameras on Sphere, or create a 180 or 270 degree video stream?
Getting Started
- Using a Ubiquiti NanoStation M5 in Wireless Bridge mode
- Using a Ubiquiti NanoStation M5 in Router / AP mode
- How to power the Teradek Sphere
- Requirements for top and bottom graphics
- Sphere: In-Depth Walkthrough (VIDEO)
- Sphere: Suggested Network Configurations (Live Streaming)
Documentation
Video Tutorials
Troubleshooting
Sputnik
T-RAX
VidiU, VidiU Mini, VidiU Pro
FAQS
- What are the input power requirements for the VidiU Mini?
- What are the input power requirements for the VidiU?
- What are the input power requirements for the VidiU Pro?
- What network ports are required for streaming and device operation?
- What streaming protocols are supported by the VidiU product line?
- Can I stream to multiple destinations at once from a single VidiU?
Getting Started
- Installing the VidiU app / accessing the VidiU from an iPhone, iPod Touch or iPad
- Installing the VidiU app / accessing the VidiU from Android devices
- Accessing the Web User Interface (Web UI) of the VidiU from a computer
- Manually updating the VidiU firmware using the Web UI
- Manually connecting the VidiU Mini to a Wi-Fi Network using the Web UI
- Charging the VidiU Mini through USB
Documentation
Video Tutorials : VidiU (original)
- VidiU - Quickstart
- VidiU - Basic Navigation
- VidiU - iOS Quickstart
- VidiU - Ustream & Livestream Setup
- VidiU - YouTube Live Setup
- VidiU - Manual Platform Setup (RTMP)
Video Tutorials : VidiU Mini
- VidiU Mini - Quickstart
- VidiU Mini - Firmware Upgrade
- VidiU Mini - Internet Connection: Hotspot Mode
- VidiU Mini - Live Link
- VidiU Mini - Manual RTMP
- VidiU Mini - Ustream
Video Tutorials : VidiU Pro
- VidiU Pro - Facebook Live
- VidiU Pro - Quick Start
- VidiU Pro - Manual RTMP
- VidiU Pro - Ustream Setup
- VidiU Pro - Livestream Setup
- VidiU Pro - Twitch Setup